In an effort to improve communication with family members of patients having surgery, St. Elizabeth Medical Center has begun a new paging system. The J-Tech paging system is a hand-held pager that alerts the patient’s family to return to the Surgical Waiting Room for an update on the completion of surgery or a status change. The pagers are issued to the families upon arrival in the Ambulatory Surgery Unit. “Implementing the paging system has allowed us to improve our ability to quickly locate and communicate the patient’s status to families during the operative experience,” said Kimberly Panko, MSN, RN, Nurse Manager of Ambulatory Surgery and Post Anesthesia Care Units. “This additional communication tool has provided families with the reassurance and comfort that they will receive notification regarding their loved one at the earliest opportunity.” Families are now able to walk around the Medical Center grounds, cafeteria and parking facility knowing staff members and physicians will be able to reach them for any updates. The initiative was formulated by the staff from Ambulatory Surgery, Post Anesthesia Care Unit and Surgery. |  |
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St. Elizabeth Medical Center Initiates New Family Communication System
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